/* Professional Design Reset */
* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}

body {
    background-color: #f7fafc;
    color: #2d3748;
    line-height: 1.6;
}

/* Trust-Centered Top Banner */
.hero-header {
    background: linear-gradient(135deg, #1a365d 0%, #2a4365 100%);
    color: #ffffff;
    text-align: center;
    padding: 3.5rem 1.5rem;
    box-shadow: inset 0 -5px 15px rgba(0,0,0,0.05);
}

.logo {
    font-size: 1.1rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 1.5px;
    margin-bottom: 1rem;
    color: #63b3ed;
}

.hero-header h1 {
    font-size: 2.5rem;
    font-weight: 800;
    margin-bottom: 0.75rem;
}

.hero-header p {
    font-size: 1.15rem;
    color: #e2e8f0;
    max-width: 650px;
    margin: 0 auto;
}

/* Grid Framework */
.container {
    max-width: 950px;
    margin: 3rem auto;
    padding: 0 1.5rem;
}

.triage-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 1.5rem;
    margin-bottom: 3.5rem;
}

@media(min-width: 650px) {
    .triage-grid {
        grid-template-columns: 1fr 1fr;
    }
}

/* Interactive Triage Buttons */
.triage-card {
    background: #ffffff;
    border: 2px solid #edf2f7;
    border-radius: 14px;
    padding: 1.75rem;
    display: flex;
    align-items: center;
    text-align: left;
    cursor: pointer;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    width: 100%;
}

.triage-card:hover {
    transform: translateY(-3px);
    border-color: #3182ce;
    box-shadow: 0 10px 20px rgba(49, 130, 206, 0.1);
}

.card-icon {
    font-size: 2.75rem;
    margin-right: 1.5rem;
}

.card-content h3 {
    font-size: 1.25rem;
    color: #1a202c;
    margin-bottom: 0.35rem;
    font-weight: 700;
}

.card-content p {
    font-size: 0.95rem;
    color: #4a5568;
}

/* Main Interactive Action Panel */
.live-support-section {
    background: #ebf8ff;
    border: 2px dashed #bee3f8;
    border-radius: 16px;
    padding: 2.5rem;
    text-align: center;
}

.live-support-section h2 {
    color: #2b6cb0;
    font-size: 1.75rem;
    margin-bottom: 0.5rem;
}

.live-support-section p {
    color: #4a5568;
    font-size: 1.05rem;
    margin-bottom: 1.75rem;
}

.btn-live {
    display: inline-block;
    background-color: #3182ce;
    color: #ffffff;
    text-decoration: none;
    padding: 1rem 2.5rem;
    font-weight: 700;
    font-size: 1.1rem;
    border-radius: 10px;
    box-shadow: 0 4px 6px rgba(49, 130, 206, 0.2);
    transition: all 0.2s ease;
}

.btn-live:hover {
    background-color: #2b6cb0;
    transform: translateY(-1px);
    box-shadow: 0 6px 12px rgba(49, 130, 206, 0.3);
}

/* Modal Styling */
.modal {
    display: none; 
    position: fixed; 
    z-index: 2000; 
    left: 0;
    top: 0;
    width: 100%; 
    height: 100%; 
    background-color: rgba(26, 32, 44, 0.6); 
    backdrop-filter: blur(4px);
}

.modal-content {
    background-color: #ffffff;
    margin: 12% auto; 
    padding: 2.5rem;
    border-radius: 16px;
    max-width: 550px;
    position: relative;
    box-shadow: 0 20px 25px -5px rgba(0,0,0,0.1);
}

.close-btn {
    position: absolute;
    right: 1.5rem;
    top: 1rem;
    font-size: 2rem;
    cursor: pointer;
    color: #a0aec0;
    transition: color 0.2s;
}

.close-btn:hover {
    color: #4a5568;
}

.modal-title {
    color: #1a202c;
    margin-bottom: 1rem;
    font-size: 1.6rem;
}

.modal-instruction {
    margin-bottom: 2rem;
    color: #4a5568;
    font-size: 1.05rem;
}